0kz Frequently Asked Questions

0kz requires a valid government-issued photo ID for KYC verification before your first withdrawal. Accepted documents include your Bangladesh National ID card (NID), passport, or driving licence. Upload a clear photograph or scan of the document along with a selfie holding the ID. Verification is typically completed within 24 hours on business days.

No — 0kz strictly permits one account per person. Operating multiple accounts is a violation of our Terms and Conditions and will result in all associated accounts being permanently closed and any balances forfeited. If you have forgotten your login details, use the account recovery option or contact support at support@0kz.club.

If you cannot log in to 0kz, first check that you are entering the correct mobile number and password. Use the password reset option on the login page to receive a reset link via your registered mobile number. If the problem persists — for example, if your account has been temporarily locked — email support@0kz.club with your registered mobile number and our team will assist within a few hours.

To permanently close your 0kz account, email support@0kz.club with the subject line "Account Closure Request", including your registered mobile number and your reason for closing. Any remaining balance will be refunded to your verified payment method before closure. Note that permanent account closure is irreversible — if you are closing due to problem gambling concerns, consider a self-exclusion first.

To deposit on 0kz via bKash, log in to your account, navigate to the Deposit section, select bKash as your payment method, and enter the amount you wish to deposit. You will receive the 0kz bKash merchant number — send the payment from your bKash app using the "Send Money" option, then enter the transaction ID on the deposit confirmation screen. Deposits are credited instantly in most cases.

bKash deposits on 0kz are credited to your account instantly in the vast majority of cases — typically within 1 to 5 minutes of the transaction being confirmed on the bKash network. During periods of high traffic, such as BPL match days or major live casino events, there may occasionally be a delay of up to 15 minutes. If your deposit has not appeared after 30 minutes, contact support with your bKash transaction ID.

Yes, 0kz accepts deposits via Nagad, Rocket, and Upay in addition to bKash. The deposit process is the same for all mobile banking methods: select your preferred provider in the Deposit section, transfer the funds, and submit the transaction ID. Dutch-Bangla Bank, City Bank, BRAC Bank, and other major Bangladeshi banks are also supported for bank transfer deposits.

The minimum deposit on 0kz is ৳200 for mobile banking methods including bKash, Nagad, and Rocket. For bank transfers, the minimum is ৳500. There is no upper limit on deposits, though very large deposits may require additional verification as part of our standard security process. All deposits are denominated in Bangladeshi Taka.

The minimum withdrawal amount on 0kz is ৳500 for mobile banking methods such as bKash and Nagad. For bank transfers, the minimum withdrawal is ৳1,000. Your account must be KYC-verified before any withdrawal can be processed. Withdrawals are processed to the same payment method used for your most recent deposit wherever possible.

0kz processes withdrawal requests within 1 to 24 hours for mobile banking methods (bKash, Nagad, Rocket, Upay). Bank transfer withdrawals typically take 1 to 3 business days depending on the receiving bank. Withdrawals submitted during Bangladesh Standard Time (BST, UTC+6) business hours are generally processed faster. You will receive a confirmation message once your withdrawal has been dispatched.

0kz does not charge any fees on deposits or withdrawals from our side. However, your mobile banking provider (bKash, Nagad, Rocket, etc.) or bank may apply their standard transaction charges, which are outside our control. We recommend checking with your payment provider for their current fee schedule. All amounts credited to your 0kz account reflect the full deposit amount after any third-party fees.

To bet on BPL (Bangladesh Premier League) cricket on 0kz, navigate to the Cricket section from the main menu. Select the BPL match you want to bet on from the live or upcoming events list, choose your market (match winner, top batsman, total runs, and more), enter your stake in Bangladeshi Taka, and confirm your bet slip. Live in-play betting is available for all BPL matches with real-time odds updates.

0kz offers a wide range of cricket betting markets covering BPL, IPL, T20 World Cup, and international Bangladesh Tigers fixtures. Available markets include match winner, toss winner, top batsman, top bowler, total runs over/under, method of dismissal, number of sixes, powerplay runs, and live ball-by-ball betting. Market availability varies by match and tournament, with the widest selection offered on BPL and IPL fixtures.

Yes, 0kz is fully optimised for mobile play on Android and iOS smartphones. The platform works through any modern mobile browser without requiring a separate app download. All features — including live cricket betting, slots, live casino tables, deposits, and withdrawals — are fully accessible on mobile. The interface automatically adapts to smaller screens for a smooth experience even on budget Android devices common across Bangladesh.

The RTP on 0kz slots varies by game and provider, but most titles from leading studios such as Pragmatic Play, NetEnt, and Microgaming carry RTPs between 94% and 97%. RTP is a long-term statistical average — it does not guarantee results on any individual session. You can find the RTP for each specific slot in the game information screen before you start playing. 0kz uses certified random number generator (RNG) software across all slot titles.

Yes, all games on 0kz use certified random number generator (RNG) technology provided by reputable international game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. RNG certification ensures that outcomes are statistically random and cannot be manipulated. 0kz is committed to fair play and uses SSL encryption to protect all game data and player transactions.

0kz offers a welcome bonus for new players on their first deposit. The bonus amount and percentage are displayed on the promotions section of the platform at the time of your registration. Welcome bonuses are subject to wagering requirements — meaning you must bet the bonus amount a specified number of times before any bonus-derived winnings can be withdrawn. Full terms for the current welcome offer are available in the promotions section.

A wagering requirement (also called a rollover or playthrough requirement) specifies how many times you must bet a bonus amount before it converts to withdrawable cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawing bonus-derived winnings. On 0kz, the wagering requirement for each promotion is clearly stated in the offer terms. Bets on cricket and slots typically count 100% toward the requirement.

Yes, 0kz runs regular promotions beyond the welcome bonus, including free spins on featured slot titles, cashback offers on net losses, reload bonuses on subsequent deposits, and seasonal promotions tied to cricket events like BPL and IPL. During Eid and Pohela Boishakh, 0kz typically runs special limited-time bonus offers for players in Bangladesh. Check the promotions section of the platform regularly for the latest active offers.

No — bonus funds on 0kz must meet the stated wagering requirement before they can be withdrawn. However, any portion of your balance that represents real deposited money (not bonus funds) can be withdrawn at any time, subject to the standard minimum withdrawal amount of ৳500. Your account balance screen clearly distinguishes between your real-money balance and any active bonus balance so you always know where you stand.

0kz rewards its most active players through an ongoing loyalty programme. Regular players accumulate points based on their real-money betting activity across cricket, slots, and live casino games. Points can be exchanged for bonus credits, free spins, or enhanced withdrawal limits. High-volume players may be invited to the 0kz VIP tier, which includes personalised account management, faster withdrawals, and exclusive seasonal promotions. Contact support@0kz.club to learn more about your current loyalty status.

0kz operates as an online gaming platform serving the Bangladesh market and uses industry-standard SSL encryption to protect all player data and financial transactions. While online gambling regulations in Bangladesh are evolving, 0kz implements responsible gaming safeguards, KYC verification, and fair-play certification to maintain a safe environment for its players. We recommend all players review their local regulations and gamble only what they can afford to lose.

The minimum age to register and play on 0kz is 18 years old. This is an absolute requirement with no exceptions. All players must declare their date of birth during registration, and KYC verification confirms age against a government-issued photo ID before any withdrawal is processed. Accounts found to belong to players under 18 are immediately closed and all funds returned.

To self-exclude from 0kz, email support@0kz.club with the subject line "Self-Exclusion Request", stating your registered mobile number and your preferred exclusion period (1 month, 3 months, 6 months, 1 year, 5 years, or permanent). Your account will be suspended within 24 hours. During a self-exclusion, you cannot log in, deposit, or place bets, and all marketing communications will stop. Self-exclusions cannot be reversed before the chosen period ends.

To set a deposit limit on 0kz, contact our support team at support@0kz.club specifying whether you want a daily, weekly, or monthly limit and the maximum Taka amount. Deposit limit reductions take effect immediately. Increases are subject to a mandatory 7-day cooling-off period to prevent impulsive decisions after a loss. Setting a deposit limit is free, confidential, and one of the most effective tools for responsible gambling.

The best way to contact 0kz support is by emailing support@0kz.club. Our team is available 24 hours a day, 7 days a week, including Bangladesh public holidays such as Eid and Victory Day. For responsible gaming requests (self-exclusion, deposit limits, time-outs), use the subject line "Responsible Gaming" to ensure your message reaches the player protection team first. We aim to respond to all queries within 2 to 6 hours.